“AS your records will show, this is the second time that we have stayed at The Stone House, so it goes without saying that we love the property.”
It is in a wonderful location, enjoying lovely views over adjoining countryside, it has accommodation that comfortably accommodates our large family and has an air of quality and good taste. Its location, though rural, is only a short drive to various towns including Lyme Regis, Seaton and Charmouth, all of which are worth visiting. The Harbour pub at the bottom of the road (only walkable by the most hardy I would say) was very pleasant, with log fires and was dog friendly. However, we were disappointed this time to arrive (in the dark at this time of year) to no heating and hot water and no internet. It was also difficult to get a mobile signal unless you called from some locations upstairs or out in the garden to the north. We don't remember having the same problem before and without the internet, it was a challenge to get in touch with Sykes Holiday Cottages. A very pleasant man came to the house, but was unable to sort out the boiler during his visit (which had apparently lost pressure), so he had to resort to turning on the immersions. Please note that even though the use of the immersions ensured we had hot water in about an hour, it was scalding hot which also made the tap itself untouchable. We remained without internet throughout the holiday.
We would like to thank you for being a loyal guest of The Stone House and are very sorry to hear of your experience during your recent stay. We did manage to resolve the issue with the hot water during your stay, but unfortunately could not resolve the WIFI despite our best efforts.
We have messaged you privately to expand on the above, and do hope that you chose to stay with us again.
The Lyme Bay Team
Property Owner