“Description should say that this property is not suitable for older people or those with mobility issues.”
Parking is a bigger issue than described, with steep slopes & lengthy walks involved, even in September!. The original description of the second bedroom was incorrect. It can realistically only sleep one person and has little storage space! It was not clear that the second bathroom was downstairs, through the kitchen [another disadvantage for our more elderly friend]. The kitchen is by no means spacious, as described! The nasty smell on entering the property was overwhelming & spoiled the time we were in the cottage. Lyme Holiday Cottages responded to our phone call & sent a man who agreed that it was nasty & gave us aerosol sprays. This was no solution & hardly masked the smell. This needs investigating. Other concerns: 1. No handrails on the steep stairs! Legal requirement???? 2. No handrail on steps up to porch. 3. Front door sticks. Difficult to open from inside or out. 4. Window in small bedroom doesn't open. Others stick. 5 En-suite bathroom door doesn't close. 6 Fan in bathroom doesn't work. 7 Shower height adjustment needs attention.
We’re sorry to hear that.
The images on the website do clearly display the size of the second bedroom as well as the size of the kitchen, leaving guests to make an informed decision whether the property is suitable for them. We do also show on the floor plan below that the second bathroom is accessed via the kitchen downstairs. We are sorry that our efforts to deal with the smell were not satisfactory to yourselves, and we have asked our housekeeping and maintenance teams to investigate and address this. We have also asked our maintenance team to address the other issues you have reported. The Lyme Bay Team
Property Owner
