“While the location is excellent, it’s clear that the letting company only refurbished the main room and the rest of the flat is very dated.”
The kitchen is probably 20 years old but functional although the oven, which is horrendously cheap is totally useless….it took nearly 2 hours to roast some vegetables at full power. The bathroom is in desperate need of replacement, the Lino is grubby and the roof has odd yellow marks all over it, a lot of the furniture is corroded and the shower rail was lose when we were there so would quite often fall out of the braket…when looking at the folder in the flat, the gas safety cert had also expired in January! Other obvious problems is that the flat has a very obvious carpet moth infestation…they were everywhere and kept flying around in the evening …we had a 3 month old baby so didn’t really want someone turning up and randomly spraying chemicals around so didn’t report it . Is grim and it’s clear it’s been an issue for a while as there’s moth dust marks around the property
Finally and probably the most annoying is the walls and floors are paper thin and the upstairs tenant doesn’t seem to care…on the Saturday we were there at 2am he decided to put his stereo on full blast and we had similar events through the week where you’d hear shouting and talking and much more (!) till the early hours.
As the owner of the apartment you visited its disappointing to note your
dissatisfaction with our property. It is indeed in a fine position and we
lovingly renovated the apartment less than 12 months ago - decoration
throughout, new carpets and kitchen flooring, new kitchen work tops and new
furniture throughout.
We understand that it's not absolutely perfect and have already started the
process of what we can do in the bathroom to freshen it up. We have also
lodged a complaint with the owner of the flat above about noise at anti -
social times. Notice has been served to the occupier that this is unfair and
a term of their contract to observe no anti - social noise after 11pm.
The apartment had its annual gas safety check in January 2024 as required.
If the certificate hasn't been updated in the flat folder I will ask the
managing agent to change it immediately.
The apartment is cleaned between every tenant to a very high standard we
believe and we have not heard of any issue with moths before. On reading
your review we asked the managing agent to feedback on your remark and have
been categorically told that no carpet moths exist.
We employ a managing agent to act swiftly on our behalf if anything needs
doing in the apartment as sometimes it does. We note that you chose not to
use this service which we believe could have alleviated any maintenance
issues you encountered, The loose shower rail for example has since been put
right.
Kind Regards, The Owner
Property Owner