“I've shared my general feedback multiple times during the stay, but for completeness:
1) Owners having turned the heating off so the house was freezing when we arrived.”
Maintenance man was unable to resolve when he came out (was very apologetic and generally helpful, but couldn't resolve the issue). This interrupted our dinner on Day 1 and meant that evening and throughout the night the house was extremely cold, which is not ideal for anyone, but especially with an 18 month old.
2) Second day we got a message to say heating had been resolved - it hadn't - we had to chase multiple times to get someone to come out again, including keeping getting calls from you which would ring once, then hang on. We'd then have to phone back and leave a message and wait for another call. All very tedious and time consuming to ruin our second day. Maintenance man did arrive eventually (again in the middle of our tea time) and turned all the heating back on and informed us the owners had turned it off to save money.
3) None of the outside lights work - I noticed this was noted in the guest book a couple of months ago but still not resolved
4) No outside table - maintenance man informed this had been smashed in wind about four months ago and a new one not purchased yet, although the frame of the table was still kicking around the garden. We were offered a four person one on Day 3 or 4, but when there's five of you that isn't really much good.
5) There was dog poo in the garden - not ideal with an 18 month year old who wants to run away and play out there
6) There were gummy sweets left all under the sofas from a previous stay
7) The oven doesn't work properly - if you want something to cook put it on the top shelf or don't bother.
8) One of the doors to the garden doesn't open - informed that had been the case for over a year - perhaps having something in the visitors book or welcome pack would make sense if you know it is an issue not being fixed. Suggest you also move the blinds around so they open to the side which doesn’t open, as it is you open the blinds and then get caught in them trying to go through the only door which opens
9) The lock on the upstairs bathroom doesn’t work and again reading in the guest book hasn’t for a year so not really sure why that hasn’t been fixed.
10) There are no chopping boards – again something picked up in the guest book multiple times and over a year ago.
As I said before the property is in a great location and has the potential to be something really special, but it seems it isn’t getting the attention it needs. When I’ve paid for the privilege I expect some basic form of care to have been taken with the property and especially for the owners not to have turned the heating off to ruin the first couple of days.
I'm sorry to hear that the property didn't meet some of your expectations. As a local agent our team did attend to resolve the heating issues, and offered to return to look at the reported problem with the oven, bathroom door lock and to drop over a garden table, which you declined as you didn't wish for any further intrusions during your stay. We will investigate the external lights to check they are working as this wasn't reported during the stay. We have passed on your comments regarding the heating control to the owner as they manage it via an app. These issues aside I do hope that you enjoyed your holiday.
The Lyme Bay Team
Property Owner
