“The key was not in the security box.”
A request for assistance was answered quickly and a spare set of keys provided.
However the security box, although empty was set at the pre assigned code which could be noted by someone seeking unauthorised entry. The question arises, if the keys are missing, and in addition the code is visible, is the security of the property compromised for the ownwe and the renting client.
It is not clear from the promotion details that the rented property garden is not directly behind the property itself, but behind the neighbouring property. Whilst this did not cause a problem, to have a neighbour using a garden directly behind the rented property was a surprise.
Having said that, the garden itself was a 5* feature of the property, as was the 1st floor lounge, both with superb views, making the holiday experience wery good.
Apologies that you had an issue upon arrival with the keys not being available., and thank you for your feedback regarding the key safe.
We have amended our description of the garden access to make it clearer that the garden is not immediately outside of the rear of the property.
The Lyme Bay Team
Property Owner
