“Property filthy, mould on the bath mat, shower curtain and bath plug.”
Round the window in the bathroom is mouldy. Bath temperature goes to freezing every few minutes. Dirty in kitchen including where the wall is breaking away.
Radiator in the bathroom is full of rust and the towel rail fell apart on the first day.
Thick dust on all the light fittings. Towels are thin and well worn, no hand towels. Lack of home comforts for a very cold house (blankets)
Lighting in master bedroom is pointless with the dimmer switch broken. Knob to turn the cooker on is broken ...
Round the window in the bathroom is mouldy. Bath temperature goes to freezing every few minutes. Dirty in kitchen including where the wall is breaking away.
Radiator in the bathroom is full of rust and the towel rail fell apart on the first day.
Thick dust on all the light fittings. Towels are thin and well worn, no hand towels. Lack of home comforts for a very cold house (blankets)
Lighting in master bedroom is pointless with the dimmer switch broken. Knob to turn the cooker on is broken.
Damp in the lounge and poorly decorated.
Extremely poorly equipped kitchen. Kitchen cupboards smell of mould so crockery smells. Knives are blunt and unusable. Sieve is covered in rust and limescale. 3 matching wine glasses and mismatched drinking glasses. Side plates are scratched and not nice to use, very basic mismatched equipment.
The kick boards in the kitchen are broken and there is dirt along the open cabinets in the kitchen.
Dust across most of the beams in the kitchen.
Dyson hoover plug attached to the wall with no hoover.
Under-stairs landlord storage is messy as well as storage bags and Christmas tree box not put away.
Soap in the downstairs toilet was left empty as well as cleaning products under the sink. Kitchen sponge is old and unusable.
Welcome pack is limited. Bin collection is wrong so we weren’t able to put the bins out. Empty bottle from previous guest left outside the side door and the side access is filthy.
No explanation or reviews of local restaurants, all information that could be googled. Walks would be more useful to be from Lyme Regis.
We book with Sykes twice a year but after the state of this property we will be looking to book with a different company.
Thank you for your comments and we are terribly sorry you did not enjoy your stay at Riverdance Cottage. Following your departure, we have conducted a thorough inspection of the property and have gone to look at the specific concerns you have raised. We have fixed the oven hob button and have put the kick board in the kitchen back into place, so this shouldn't occur as an issue again. We have also tested the taps in bathroom, but didn't notice a change in the temperature, so I can only apologise that this happened during your stay. While we want everything to be perfect for a guest's arrival, if you feel we have fallen short of this, it is very important to let us know at the time so that we can rectify any mistake. We agree that there are some areas in the cottage which need painting and decorating and I am pleased to say that this has been organised and is being sorted in a matter of weeks. Riverdance Cottage boasts a wonderful proximity to the town and the sea, but as it is situated so close to the River Lim, the property can suffer from damp and mould if left alone. We do our very best to be reactive with anything like this and for properties that are a little older and more historic in the town. From a cleaning perspective, we have investigated into the points you have made and we agree we have failed to meet our usual guest standard on points like the soap being empty in the toilet downstairs, the Christmas tree being visible along with dust being visible. We have addressed and actioned these points as well. With the welcome pack, a brand-new copy has been dropped off into the property with all the helpful information our guests can use, i.e. up to date information on bin collection, where to eat, local walks and much more info. I am sorry to see that you have decided to not book a property with us again and if there is anything we can do to help you decide against this then please let us know.
Property Owner
