“We liked the apartment very much, although the bath drain was partially blocked and needs clearing (we left a note to that effect so it can be fixed).”
what lets that apartment down is the management company and their communications.
We had two problems which we reported:
1. I fell into a drain beside the neighbouring property (the charity shop) when I got out of the passenger side of the car to try to open the gate and cut and hurt my knee. I think you should contact the neighbours to get the drain covered properly before someone does themself more damage
2. The literature said the the codes to get into the property would be with the keys; ...
what lets that apartment down is the management company and their communications.
We had two problems which we reported:
1. I fell into a drain beside the neighbouring property (the charity shop) when I got out of the passenger side of the car to try to open the gate and cut and hurt my knee. I think you should contact the neighbours to get the drain covered properly before someone does themself more damage
2. The literature said the the codes to get into the property would be with the keys; they were not. we only gained access because of two kind neighbours, one to tell us the code for the main gate and the other the code for the entrance door to the building. without their help I don't know how we would have got in.
I sent an email to report these problems and all I got was the instruction to use options 2 and 3. when I did this it said use option 4 which I did and that was useless as well - I got no answer and eventually got cut off. I was not able to speak to a person at any time, which is unacceptable
I've had no suitable response to my two problems whatsoever.
We also (like your other recent review) fell for the claim to have a sea view, which there isn't. I notice that claim is no longer on the website, so presumably you've taken that off, but you mislead us with it before you did.
This is very poor service from Lyme Bay Holidays and Sykes Cottages. It gives the impression that once you've taken the money for the property booking you have no further interest in the customer.
I strongly suggest that the apartment owners find a different management company as soon as possible.
- Christine, September 2024
I am sorry to hear this - when I wrote the description of the flat - it was never claimed that there was a sea view - so I was very surprised to hear that I will look into that. In addition I am very sorry that you have not had a response from the management company and I will contact them about this -also thank you for letting me know.
Property Owner
