“1) The fridge had been broken for 4 days, no one had told us about it and we ended up throwing some food away because it had gone off.”
We thought something was wrong when we were told a fridge delivery was expected! We hadnt told them we thought there were problems!
2) The shower was leaking and water coming through the ceiling, we reported it but nobody came out to fix it.
3) The owners ask you to water the garden throughout your stay, holidaymakers shouldn’t be asked to do this, the owner should get a gardener to do this.
4) welcome pack was poor compared to other Lyme bay holiday homes, apparently the owner provides this!
The fridge was still operating at a normal fridge temperature of 7 degrees, the owner decided to replace the fridge as it was continuously drawing on the electric in order to maintain the temperature. The owner ordered a replacement fridge which arrived during your stay, and we asked if you would like it delivered but you did not wish to be disturbed during your holiday. We have checked our records but could not find any report of the shower leaking. Our Maintenance Team and the owner have all checked the property advised that there are no issues with the shower. Thank you for watering the plants, however the owner does not expect guests to water the plants as the property has a regular gardener to attend to this. There is a friendly note to say if guests notice the plants are thirsty during a hot spell, and are able/happy to water the plants it would be appreciated. The welcome hamper provided contains individually selected local produce such as apple juice, fudge and biscuits.
The Lyme Bay Team
Property Owner