“My wife and I stayed at the Lyme Bay holidays apartment for seven days over Christmas week.”
The apartment it was much smaller than it appeared in photos. We thought the rooms were over decorated with various knickknacks and ornaments. The kitchen was tiny.
Many surfaces still had dust on them. A family with kids moved into the upstairs apartment. We constantly heard them moving around. The sound installation in the apartments could be improved.
I repeatedly attempted to contact Lyme Bay holidays via phone and WhatsApp to resolve these issues. They did not reply to my various ...
The apartment it was much smaller than it appeared in photos. We thought the rooms were over decorated with various knickknacks and ornaments. The kitchen was tiny.
Many surfaces still had dust on them. A family with kids moved into the upstairs apartment. We constantly heard them moving around. The sound installation in the apartments could be improved.
I repeatedly attempted to contact Lyme Bay holidays via phone and WhatsApp to resolve these issues. They did not reply to my various messages.
Can you refund 50% of the cost?
We're sorry to here about your disappointment and cannot explain why Lyme Bay Holidays did not answer your calls or messages. However as the owner we state that the property is small there is sound deading in the ceiling however we cannot be responsible for noise from above we have asked in tha past that clients above respect our property below and signage has been a fixed in the past yes the kitchen is small but we feel the pictures portray this on Lyme Bays website. With regard to knick knacks these are our personal taste to make it feel homely as we love it and it's like a second home to us again the pictures pourty this . With regards to the property being dusty this is down to Lyme Bay Holidays as we pay for this thru there letting and management fee's as we live to far away to keep on top of this. If you could have reported this at the time then I'm sure along with other matters Lyme Bay Holidays would have looked into all matters. I can not explain why you could not get hold of anyone and personal feel Lyme Bay Holidays need to answer your quierys . As we love our little place on the Cobb and have had many happy memories there . As for a refund I'm sorry but as I feel the matters were out of our control as a property owner and the pictures and room sizes are on the website that it's not our responsibility for any form of refund . We are upset as a family at your comments and sorry you did not enjoy your stay at Seaside.
Property Owner