“The rug in the living area had a tendency to crease up which could potentially be a trip hazard.”
We had to straighten it out several times.
The toothbrush/shaver charge point in the en-suite didn’t work.
The shelf in the bottom of the fridge door was broken at one end.
A lot of the wardrobe space was taken up by storage bags which left no space for stowing suitcases.
During our stay someone put up 3 notices reminding people to be quiet when using the common spaces and that children under 10 were not allowed. We weren’t aware of any excessive noise/ children during our stay and found the notes to be a little disconcerting.
- Elizabeth, October 2024
Thank you so much for your detailed feedback! We appreciate you taking the time to share your thoughts.
We’re glad you enjoyed your stay overall, and we sincerely apologise for the issues you mentioned. We’ve since removed the rug from the living area to prevent any potential trip hazards, and the toothbrush/shaver charging point has been repaired. We’ve also addressed the fridge shelf issue to ensure everything is in working order for future guests.
Regarding the wardrobe space, we’re sorry that the storage bags took up room you needed for suitcases. We’ll review the layout to ensure there’s ample space for future guests.
We also understand your concern about the notices. While they’re intended as general reminders to maintain a peaceful atmosphere, we’re sorry if they were unsettling during your stay.
Thanks again for your feedback—it helps us improve, and we would love to welcome you back soon!
Property Owner