“The place where it was was beautiful, the grounds are fantastic , excellent parking , ideal !”
The overall house is good but needs some upgrading , the front door lock is very tricky and anyone with arthritis wouldn’t be able to open it . I had great difficulties.The three beds we used were uncomfortable, but ok . The washing up bowl was dirty , old and split the sharp plastic cut my 86 year old mothers finger badly , another oldish was left by the front door but no apology from the owner just that she had forgotten about it . I also found the side of a cabinet by the bed was filthy and covered in looked like drink spilt down it . I raised the cleaning in an appropriate way , and provided a picture and no come back , the hot tub was on a large shed and the straps were broken on the lid and it looked very old , and grubby , we didn’t use it . The owners have clearly had real problems at this property from people disrespecting it . Very sadly this was evident in the rule book , “ DO NOT TRASH “ do not , do not etc followed by exclamation marks . It doesn’t feel friendly or welcoming and with the lack of care from the owners eg legitimate concerns , I would not return here . There were old balloons and sweet wrappers down the side of the sofa , my concerns are that during this time cleanliness has to be 110% . The stock of equipment was excellent, the kitchens were excellent for large parties . Double glazing is in need of some attention . If you are wanting to escape to nowhere , this is lovely but don’t behave “!!!!!! “And don’t expect excellent customer service “!!!!!!! “
Thank you for taking time to write a review. We are glad that you found the area beautiful and overall, the house to be good. We are however, disappointed you had some issues during your stay. If you mentioned these at the time most of your issues could have been dealt with as necessary. The hot tub water is changed for each booking and the whole barn is cleaned and sanitised during every changeover. There are safety notes on the hot tub lid about conditions of use and a copy is also kept in the information folder. We have spoken to our cleaning team with regards to your comments. Once again thank you for your comments, Please be assured we take all comments very seriously and follow up where necessary.
Property Owner